Frequently Asked Questions (FAQs)
If you have questions about your loan with LenderFi and would like to speak to someone, please give us a call at (855) 824-1513. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
General Frequently Asked Questions
Requesting Written Material
Q: How do I request a Verification of Mortgage (VOM)?
Send a written request, signed by all borrower(s), via US mail, Email, or fax: Mail: LenderFi 500 S Broad St, Suite 100A Meriden, CT 06450 Email: [email protected] Fax: (888) 214-4255
Q: How do I request a payoff statement?
Send a written request, signed by all borrower(s), via US mail, Email, or fax: Mail: LenderFi 500 S Broad St, Suite 100A Meriden, CT 06450 Email: [email protected] Fax: (888) 214-4255 A payoff statement is generally mailed within approximately two business days or faxed by the next business day. There may be a fax fee associated with the payoff request if the payoff is to be faxed.
Third Party payoffs: please visit ThirdPartyPayoff and select one of the two options:
Electronic Authorization option: The customer will receive an automated email via the email on file to approve/authorize the quote. Upon approval, you will receive the payoff quote within minutes.
Upload Written Authorization option: This allows you to upload an signed borrower’s authorization and submit your request online.
Third Party payoffs: please visit ThirdPartyPayoff and select one of the two options:
Electronic Authorization option: The customer will receive an automated email via the email on file to approve/authorize the quote. Upon approval, you will receive the payoff quote within minutes.
Upload Written Authorization option: This allows you to upload an signed borrower’s authorization and submit your request online.