Frequently Asked Questions (FAQs)
If you have questions about your loan with LenderFi and would like to speak to someone, please give us a call at (855) 824-1513. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
General Frequently Asked Questions
Requesting Written Material
Q: How do I request a Verification of Mortgage (VOM)?
Q: How do I request a payoff statement?
Mortgage
payoff – what you need to know
Thinking
of selling or refinancing your home? This means that you’ll need to find out
your current mortgage payoff—this is the amount of cash you will need to
satisfy the terms of your mortgage loan.
Below you’ll
find what you need to know to get your payoff quote as well as the options that
you have for paying off your loan.
Requesting a payoff quote by the borrower portal, third party
portal, mail, or phone
Borrower
Portal: The easiest way to request a payoff quote is through our
borrower portal. Under the Loan Information section, you will find a payoff
request option that will take you to our payoff request form. Simply, fill in
the information on the form and we will send you your payoff quote.
Third
Party Portal: submit your request electronically via our third-party portal: https://.lenderfi.servicingdivision.com
Mail: If
you’d like to request by mail, please send us a letter stating that you’d like
a payoff quote. Be sure it includes your loan number, the address of the
property, and your up-to-date contact information. Send your written request,
signed by borrower(s) to:
LenderFi
ATTN: Cashiering
500 South Broad St. Ste 100A
Meriden, CT 06450
Phone: 855-824-1513
A
payoff statement will be emailed or mailed within approximately 7 business days
of receipt of your request or within the timeframe required by state law if
less than 7 days.