Frequently Asked Questions (FAQs)
If you have questions about your loan with LenderFi and would like to speak to someone, please call us at (855) 824-1513. Our Homeowner Care team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET and our Ally department is available Monday – Friday 8:00 am – 9:00 pm ET.
I received a loss draft claims check, now how do I cash it?
What is the difference between a Monitored and Non-Monitored Claim?
My Claim will be monitored how will my funds be disbursed?
TO RECEIVE YOUR FIRST DISBURSEMENT: LenderFi must receive all of the above items, except the Notarized Lien Waiver or Notarized Letter of Satisfaction, before processing continues. When the items have been received, a check equal to one-third of the claim check(s) received by our office will be issued to you and your contractors, if applicable. Our Loss Draft`s department will walk you through needed documentation.
TO RECEIVE YOUR SECOND DISBURSEMENT: When your repairs are 50 percent complete, please contact our Loss Draft Claim Center at 800-243-4482 where we will guide you in next steps. An inspection is required and will be ordered at our expense. When the results of this inspection show that
50 percent of the repairs have been completed, a second check for one-third of the total check(s) received will be released. NOTE: Please expect to be contacted one to two weeks after the inspection is ordered.
TO RECEIVE YOUR REMAINING CLAIM FUNDS: When your repairs are complete, please contact Loss Draft Claim Center at 800-243-4482 to order a 100 percent inspection. Our Loss Drafts department will advise if any additional documentation must be submitted, for example, a Notarized Lien Waiver or Notarized Letter of Satisfaction form. When the results of the inspection show 100 percent completion and all required documents have been obtained, the balance of the claim funds will be disbursed to you.
Why do you distribute monitored claim funds in 1/3 increments?
Why do you have to inspect the property on claims you are monitoring?
I sent my insurance loss draft which was over the established guidelines, and forgotto sign it. What happens now?
Can I use part of the loss draft funds to bring my delinquent loan payments current?
Can I use my claim money to pay off my loan?
My loss draft is for damage on the barn, shed, garage, etc., and I do not want to repair it. This structure was not part of the mortgage. Can I keep the money and not repair the damaged building?
*Please include your mortgage loan number on all correspondence you submit
Loss Claim Checks Phone Number: 800-243-4482
Claim documents regular mailing address:
LenderFi Loss Draft Dept
P.O. Box 6501
Springfield, OH 45501-6501
Claim documents overnight mailing address:
LenderFi Loss Draft Dept
One Assurant Way
Springfield, OH 45505